By accessing or browsing this website, you are agreeing to these Terms & Conditions. We reserve the right to amend these Terms and Conditions at any time without providing notice to you. These terms and conditions apply to this website only.
Age Restriction
You must be 18 to view or make a purchase on the Grasscity AU website. By selecting the click box to enter the site, you are agreeing that you are over 18 years of age.
Our Products
Some products on this website may contravene certain laws in some parts of the world. Grasscity AU will not be held responsible in the event of ‘you’ our client contravening such laws. All smoking implements are intended for tobacco use only. The pipes, bongs, and water pipes sold from this website are suitable for smoking a variety of herbs including tobacco and tobacco cigarettes. It is your responsibility to comply with local laws.
Stock and Availability
While we try to ensure that all the information on our website is accurate, unfortunately, errors may sometimes occur. We are under no obligation to fulfill an order for an incorrect item. We cannot guarantee availability on all items and reserve the right to cancel any order at any time.
Pricing & Payments
All prices shown on our website are in Australian Dollars and include GST. You will be billed in Australian Dollars.
Payment Options
We accept credit card, direct bank deposit, or pay it later.
Security
Grasscity AU values the security of your personal information. All details entered on our site go through a secure socket layer technology (SSL). Your details are encrypted and securely transmitted through the payment gateway in order to be processed. Your credit card information is never stored.
Fraud Prevention
All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities.
We have the right to request verification of credit card information through email after our payment system flags an order as potentially unsafe. This may involve asking the customer to provide a photo or scan of their credit card and ID to ensure the safety of the transaction.
Any documents or information provided by the customer will not be stored by us and will be promptly destroyed once the verification process is complete.
Discount Codes
If you are using a discount or coupon code, you must enter it at checkout prior to making your payment. Discounts cannot be applied or refunded to an order after payment has been made.
Shipping
It is your responsibility to ensure your shipping address is correct at the time of payment. Allow up to 7 working days for standard delivery, and additional time for remote areas or during peak periods.
Returns
All purchases are final and returns are not accepted unless items are faulty. If you have any issues with your order, please contact us.
Faulty Items
We will refund, credit, or replace any items that are found to be faulty on arrival, or within the warranty period (on warranty applicable items).
Breakages
If your item has arrived broken or damaged, please contact us within 24 hours after delivery. Include photos of the broken or damaged item/s.
Images and Designs
All designs, images, and artwork on this website are the copyright of Grasscity AU. No permission is given to reproduce any of the logos, trademarks, brand names, artwork, images, or designs featured on this website.
Your Information
When you create an account on this website, you agree to provide us with accurate personal and contact information. If you have provided incorrect information, we cannot be held responsible for any issues arising from the use of this incorrect information.
FAQs
How long does shipping take? Up to 7 working days for standard delivery, with additional time for remote areas or during peak periods.
What payment methods are accepted? We accept credit card, direct bank deposit, or pay it later options.
Can I return a faulty item? Yes, please contact us immediately if you receive a faulty item for a refund, credit, or replacement.
Is my personal information secure? Yes, all personal information is securely transmitted using SSL technology and is not stored.
What happens if I receive a broken item? Contact us within 24 hours with photos of the damage to arrange a resolution.